Returns, Refunds & Complaints Policy for Fresh Flowers in Putney
Our Commitment to Fresh Flowers in Putney
As your trusted local Putney florist, we take enormous pride in offering only the freshest flowers to households and businesses in the community. Your satisfaction is our top priority, and our policy ensures you always receive blooms in pristine condition, backed by our Fresh Flowers Guarantee.
Damaged-on-Arrival Policy
If your flower arrangement arrives damaged or does not live up to our Fresh Flowers Guarantee, please contact us as soon as possible. We ask that you notify us within 24 hours of receiving your order, ideally with a brief description of the issue and images if available, so we can resolve any problems promptly. Your happiness is our number one concern, and we want every floral delivery to brighten your day, not cause concern.
Freshness Window: Our Guarantee
We guarantee that every bouquet delivered within Putney will remain fresh for a minimum of five days from the date of delivery, provided that care instructions are followed. Our flowers are hand-selected daily to ensure longevity and vibrancy. In the rare event your flowers do not meet this freshness window, we encourage you to let us know promptly, so we can review and resolve the issue together.
Refunds and Replacements: Your Options
Your confidence matters to us. If your flowers arrive in unsatisfactory condition or do not meet our freshness guarantee, you will be eligible for a replacement bouquet or a full refund—according to your preference. We process all refund and replacement requests as quickly as possible, aiming to resolve most cases within 48 hours of receiving your report and supporting details. A photo of the flowers may be requested to help us continuously improve our quality control.
How to Lodge a Complaint
We are committed to complete customer satisfaction. If you need to make a complaint—about product quality, delivery experience, or any aspect of your order—please get in touch with us promptly. Clearly describe the issue and let us know your order details, so we can investigate thoroughly. Every complaint is treated with the utmost seriousness, and a member of our team will respond to you as quickly as possible, usually within one working day.
Trusted Florist for Putney Households & Businesses
Thank you for choosing your local Putney florist. We are proud to be a trusted part of the neighbourhood, delivering fresh flowers to homes and businesses with care and attention. Our returns, refunds, and complaints policy exists to provide peace of mind and ensure every experience with us is effortless and uplifting. Should you ever be less than completely satisfied, rest assured that our team is here for you, ready to put things right.
