These Terms and Conditions ("Terms") govern your use of our online flower delivery services in Putney and surrounding areas. By placing an order through our website, you agree to comply with and be bound by these Terms, which apply to all customers within Putney and its surrounding regions. Please read them carefully before placing your order. These Terms do not affect your statutory rights as a consumer.
Our online ordering process is designed to provide a convenient and secure way to purchase flowers for delivery in Putney. To place an order, simply browse our website, select your desired floral arrangements, choose your preferred delivery date, and add items to your shopping basket. Once you are satisfied with your selection, proceed to the checkout page to finalise your purchase.
During checkout, you will be required to provide detailed information including the recipient’s name, delivery address, contact number, and any specific delivery instructions. Double-checking this information is your responsibility to ensure smooth delivery. Upon successful placement of your order, you will receive an order confirmation by email, summarising the details of your purchase. Please retain this confirmation for your records.
Occasionally, due to seasonal availability and changing stock levels, it may be necessary to substitute specific flowers or products with items of equal or greater value and similar style. In such instances, we strive to maintain the aesthetic and quality of your chosen arrangement. If a significant substitution is required, we will aim to notify you before dispatch wherever possible.
Orders can be placed at any time, but same-day delivery and next-day delivery may be subject to cut-off times as stated on our website. During peak periods such as Valentine’s Day, Mother’s Day, and Christmas, we recommend ordering well in advance to ensure availability and timely delivery.
Payment for your online flower delivery order in Putney must be made in full at the time of ordering. We accept various forms of payment, including major credit and debit cards. All transactions are processed securely using encrypted payment gateways to protect your financial information.
Once payment has been successfully processed, you will receive a confirmation indicating that your payment and order have been received. If there is a problem with your card or payment method, your order will not be confirmed, and we will notify you to provide an alternative payment option.
We take fraud and payment security seriously. Orders detected as potentially fraudulent may be subject to further verification before being processed or, in certain cases, cancelled. We reserve the right to refuse orders at our discretion if payment does not clear or is suspected to be fraudulent.
Our flower delivery service covers Putney and the adjacent areas. We strive to deliver orders on the requested date; however, delivery times are not guaranteed and may vary due to circumstances beyond our control, such as adverse weather, traffic, or external events.
If the recipient is unavailable at the time of delivery, our delivery personnel may leave the flowers with a neighbour, in a safe place (as instructed by you), or attempt re-delivery. A notification will be left at the delivery address to inform the recipient of the attempted delivery or location of the order.
It is your responsibility to provide accurate delivery details. We cannot be held liable for failed or delayed deliveries resulting from incorrect or incomplete information supplied at checkout. Orders returned to us due to such errors may incur additional delivery charges for re-sending or may not be eligible for refunds if the flowers have perished.
If you wish to cancel or amend your order, you must notify us as soon as possible. To ensure maximum freshness, most flower orders are prepared and dispatched shortly after the order is placed, particularly for same-day and next-day deliveries. As such, we cannot guarantee amendments or cancellations once your order has been processed or dispatched.
For cancellations received before the order is prepared, a full refund will be provided. If the cancellation request is received after we have started preparing or have dispatched your order, you may not be eligible for a refund. In exceptional cases, such as bereavement or significant errors on our part, we will endeavour to assist you to the best of our ability; please contact us promptly to discuss your circumstances.
Should you wish to amend delivery details or the recipient's information, please let us know immediately. While we will make every effort to accommodate changes, we cannot guarantee amendments made on the day of delivery.
Your satisfaction is important to us. In the unlikely event that you are dissatisfied with the flowers or service provided, please contact us within 24 hours of delivery. Provide photographs and details to help us resolve your issue efficiently.
If the flowers are received in an unsatisfactory condition or are significantly different from the order placed, we may offer a replacement, partial refund, or full refund, depending on the circumstances. Because flowers are perishable goods, we cannot accept returns, but we will always act fairly and reasonably in addressing any complaints.
Refunds, where applicable, will be processed to the original payment method within 5-10 working days. We reserve the right to request the return of the original product or photographic evidence to process refunds or replacements.
Our liability to you in connection with any product purchased through our website is strictly limited to the purchase price of that product. We do our utmost to deliver flowers on your chosen date in perfect condition. However, we are not liable for any indirect losses or consequential damages, including missed occasions, emotional distress, or loss of opportunity arising from late or non-delivery, product substitutions, or any other reason beyond our reasonable control.
Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
All photographs and descriptions on our website are intended to accurately represent the products we offer for online flower delivery in Putney. However, due to seasonal variations, market availability, and the natural characteristics of flowers and plants, there may be minor differences in colour, size, or variety from those shown. Where substitutions are necessary, we always seek to maintain the style, quality, and value of your chosen item.
To ensure maximum longevity, flowers should be unpacked immediately upon delivery, trimmed, placed in fresh water, and kept in a cool environment away from direct sunlight or heat sources. We shall not be liable for the deterioration of flowers resulting from failure to follow recommended care instructions.
Your privacy is important to us. We process your personal information in accordance with our Privacy Policy and in compliance with UK data protection laws. Personal data provided during the order process is used only for processing and delivering your order, communicating with you and the recipient, and improving our service. We do not share, sell, or rent your personal information to unrelated third parties.
For more information on how we collect, use, and store your data, please refer to the Privacy Policy available on our website.
We occasionally offer special promotions and discount codes for our online flower delivery services in Putney. Such offers are subject to specific terms, may be limited to certain products or delivery dates, and are non-transferable. Only one promotional code can be used per order, unless otherwise specified. We reserve the right to withdraw or change promotions at any time without prior notice.
You are responsible for ensuring the recipient is available to accept delivery, providing accurate delivery addresses and contact information, and respecting the local delivery rules of multi-occupancy buildings or gated communities. We recommend providing additional instructions at checkout to assist our drivers. If special access is needed, please ensure this is communicated in advance.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms or the use of our online flower delivery services in Putney shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is deemed unenforceable, illegal, or invalid by a competent authority, such provision shall be severed without affecting the validity and enforceability of the remaining provisions.
We reserve the right to revise or update these Terms and Conditions from time to time, without prior notice. Changes will be posted on our website and will apply to orders placed after the date of publication. It is your responsibility to review these Terms prior to each order. Your continued use of our website and services signifies acceptance of any updated Terms.
If you have any questions about these Terms and Conditions, or if you wish to make a complaint, please contact us using the details provided on our website. We aim to resolve all complaints promptly and with fairness. For urgent delivery issues or questions about your order, please provide your order number and relevant details so we may assist you as efficiently as possible.
These Terms and Conditions apply to all online flower delivery purchases made by customers residing in or sending flowers to Putney and the neighbouring areas covered by our delivery service. By placing an order and using our website, you acknowledge and accept these Terms in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Putney, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Putney.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
